POLICIES

Terms and conditions:

Important information about Hairbymontebeauty, read before you order:


1. The General Terms and Conditions apply to all offers, agreements and deliveries from Hairbymontebeauty, unless expressly agreed otherwise in writing.
2. Hairbymontebeauty gives no guarantee on hair that has been dyed, bleached or relaxed.
3. Hairbymontebeauty cannot be held responsible for (colour) deviations due to screen quality.
4. Please contact us by e-mail within 48 hours of receiving your order if you have any questions, doubts or concerns.
5. Our products are 100% human hair.. Please understand that each bundle comes from a different donor therefore color, texture, and wave patterns are never guaranteed. We try our best to match each order correctly.
6. Orders are usually processed within 3 business days (excluding weekends and holidays) after payment confirmation. (In the Netherlands) It depends if its a pre-order or that the hair is already in stock. If the hair is not on stock, we will send this within 12 business days.
7. For any questions or advice, e-mail us. We are here to help!
8. Complaints about the execution of the agreement must be submitted fully and clearly described to Hairbymontebeauty within a reasonable time after the consumer has discovered the defects.
9. Complaints submitted to Hairbymontebeauty will be answered within 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, Hairbymontebeauty will respond within 14 days with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed answer.
10. The offer contains a complete and accurate description of the products, digital content and/or services offered. The description is sufficiently detailed to enable a good assessment of the offer by the consumer. If the entrepreneur uses images, these are a true representation of the products, services and/or digital content offered. Obvious mistakes or errors in the offer do not bind Hairbymontebeauty.
11. Hairbymontebeauty guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the legal provisions existing on the date of the conclusion of the agreement and/ or government regulations. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.